Advanced
Error loading page.
Try refreshing the page. If that doesn't work, there may be a network issue, and you can use our self test page to see what's preventing the page from loading.
Learn more about possible network issues or contact support for more help.
Title details for Conversation Transformation by Ben E. Benjamin - Available

Conversation Transformation

Recognize and Overcome the 6 Most Destructive Communication Patterns

by Ben E. Benjamin
Amy Yeager
Audiobook
1 of 2 copies available
Borrow Listen to a sample Listen to a sample
1 of 2 copies available
One of the New York Post's Top 10 Best Career Books of 2012
Repair communication breakdowns on the spot and drive positive results in every conversation
Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.
Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:
AWARENESS: Learn to recognize an ineffective communication pattern the instant it occurs.
ACTION: Use specific new strategies to turn the conversation in a better direction.
PRACTICE: Engage in repeated, structured practice to turn those actions into new habits.

Formats

  • OverDrive Listen audiobook

subjects

Languages

  • English

Loading